Frequently asked questions about air tools

Time：2023-07-17 Hits：164

1. Q: Can you send us samples?

 

A: We are pleased to send you the sample to test the quality and market. If you have such a need, please send us an email and we will communicate with you in a timely manner.

 

2. Q: About your products, could you do OEM?

 

A: Yes, OEM is workable for us, but MOQ is essential.

 

3. Q: How long can you guarantee for your products?

 

A: Normally we provide one-year warranty with the supply of spare parts. We view after-sales service as equally important as product quality. You can purchase our products without worry.

 

4. Q: Do you also provide spare parts of pneumatic tools? 

 

A: Once we confirm the models you'd like to order, we will send you the diagram for checking and also show you some easy-broken parts.

 

5. Q: Could you provide me with other colors of paint for the product?

 

A: Yes, color can be customized but also with MOQ. We have various colors to choose from. You can know about the range of colors by asking us through e-mail.

 

6. Q: How long is the delivery time?

 

A: It usually takes about 20-30 working days to produce one order.

 

7. Q: How are the payment terms?

 

A: Normally T/T 30% in advance and T/T 70% before shipment.

 

8. Q: Can I mix different models in one container?

 

A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.

 

9. Q: What does your factory do regarding quality control?

 

A: We always pay great attention to quality control from the very beginning, so every product will be tested piece by piece before delivery.

 

10. Q: Do you have quality certification? 

 

A: Yes, we have CE, GS, RHOS, etc.