Frequently asked questions about air tools
Time:2023-07-17 Hits:294
1. Q: Can you send us samples?
A: We are pleased to send you the sample to test the quality and market. If you have such a need, please send us an email and we will communicate with you in a timely manner.
2. Q: About your products, could you do OEM?
A: Yes, OEM is workable for us, but MOQ is essential.
3. Q: How long can you guarantee for your products?
A: Normally we provide one-year warranty with the supply of spare parts. We view after-sales service as equally important as product quality. You can purchase our products without worry.
4. Q: Do you also provide spare parts of pneumatic tools?
A: Once we confirm the models you'd like to order, we will send you the diagram for checking and also show you some easy-broken parts.
5. Q: Could you provide me with other colors of paint for the product?
A: Yes, color can be customized but also with MOQ. We have various colors to choose from. You can know about the range of colors by asking us through e-mail.
6. Q: How long is the delivery time?
A: It usually takes about 20-30 working days to produce one order.
7. Q: How are the payment terms?
A: Normally T/T 30% in advance and T/T 70% before shipment.
8. Q: Can I mix different models in one container?
A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.
9. Q: What does your factory do regarding quality control?
A: We always pay great attention to quality control from the very beginning, so every product will be tested piece by piece before delivery.
10. Q: Do you have quality certification?
A: Yes, we have CE, GS, RHOS, etc.
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